DISCLAIMER

Terra Firma Pit Lids by Terra Firma Industries is subject to your compliance with these terms and conditions set fourth below. Terra Firma Industries reserves the right to change the terms and conditions, or to Impose new terms and conditions effectively immediately. Customers have the responsibility to periodically review the posted terms and conditions to be aware of such revisions.

All information contained in brochures and videos should serve only as a guide and is subject to change without notice. Terra Firma Industries is not liable or responsible for any person who relies upon such information. Terra Firma Industries designs, components and specifications may change over time therefore Terra Firma Industries reserves the right in its discretion to make such changes as it sees fit. Before following this guideline, customers should seek expert advice on their intended use and application.

Terra Firma Industries will not be liable for any loss (including consequential loss), damage, deterioration, deficiency, defect or other fault or harm arising from, caused by, or concerning the supply of goods by or on behalf of Terra Firma Industries (this includes any resellers).

Terra Firma Industries Pty Ltd 2018

PAYMENT CONDITIONS

The goods will remain the property of Terra Firma Industries until payment is made in full. We may recover any goods not paid within 90 days. Prices are subject to Goods and Services Tax (GST) where applicable.

Process of order will begin once the payment has been received in full for those customers who do not have a credit account.

Credit terms are only available to clients who have established a credit account which remains current.  All credit accounts must be paid as per agreed terms & conditions stated on each contract.

QUOTE OFFER AND ACCEPTANCE

All Quotes provided by Terra Firma are valid for 30 days from date of quote. After 30 days the quote becomes invalid. If a quote is to be accepted a Purchase Order should be supplied within the 30 day period.

All Custom Units are to be paid in full prior to the commencement of manufacture.

DELIVERY

Terra Firma Industries will not be responsible for any delay in or failure of performance of supply or delivery caused by circumstances beyond our control.

Delivery to Metro Melbourne – Next Day Delivery -  Cost $70.00 + GST

Delivery to Regional Centre / Interstate – Dependant on Carrier Schedule – Cost on Request

The delivery vehicle will only enter the site to facilitate unloading at the Client’s sole risk and responsibility and at the absolute discretion of the freight company. If the Clients are not site when the goods are delivered, Terra Firma Industries reserves the right to unload the goods and will not be responsible for any sub-sequent claims of any nature.

PICK UPS

Visitors must adhere to signage request on site, Personal Protective Equipment (PPE) also must be worn always when entering Terra Firma Industries property. Please visit Work Safe Australia for more information.

RETURN OF GOODS

No returns will be accepted without the prior written authorisation of Terra Firma Industries. Terra Firma Industries may in its absolute discretion accept the return of standard products only if the goods are returned in unused and undamaged condition. A restocking fee will be charged to the purchaser, the purchasers must provide proof of purchase and agree to pay all delivery costs associated with the return of products.

No return of Custom products will be accepted, and Terra Firma Industries may in its absolute discretion, not accept the return of nonstock quantities or products.

CANCELLATION POLICY

Purchasers have the right to cancel any order prior to delivery without incurring any cancellation fees. All cancellation must be in writing and confirmed by Terra Firma Industries. Any cancellations after this time may incur a charge and will be decided at the sole discretion of Terra Firma Industries.

Cancellation for Custom products will not be accepted as manufacturing of the Custom products will have commenced.

HANDLING OF GOODS

Terra Firma Industries guarantees that the products will be free of defects but is not responsible for the use or misuse of the goods or the installations thereof by the Purchaser or third party.

TRADEMARKS

All copyright or other intellectual property rights remain the sole property of Terra Firma Industries. The supply of goods implies a license to the Purchaser to use the goods but for no other purpose. The Purchaser undertake not to utilise, copy, reproduce or disclose or permit others to utilise, copy, and reproduce or disclose any intellectual property without the prior written consent of Terra Firma Industries.